Frequently Asked Questions (FAQ)

Welcome to andrewchristiansale.com! We’re thrilled you’re here and want to ensure you have the best possible shopping experience. Below, you’ll find answers to some of our most commonly asked questions.

1. What is andrewchristiansale.com?
andrewchristiansale.com is the premier online destination for exclusive offers and discounted prices on a renowned and distinctive designer collection. We specialize in bringing you high-quality, fashionable, and innovative apparel focused on confidence, style, and fit. Our curated sales events allow you to access premium designs at exceptional value.

2. What kind of products do you sell?
We offer a wide range of designer apparel, with a core focus on modern, stylish undergarments and lingerie. All items are known for their unique designs, attention to detail, bold aesthetics, and use of quality fabrics that prioritize both comfort and a flattering silhouette.

3. How does the sizing work? Is it true to size?
Our items are generally true to size. We highly recommend consulting our detailed Size Guide, available on every product page. This guide provides specific measurements (in inches and centimeters) for chest, waist, hips, etc., corresponding to each size (S, M, L, XL, etc.). Taking a moment to measure yourself and compare with our chart is the best way to ensure a perfect fit, as sizing can vary slightly between different styles and fabrics.

4. What are your shipping policies and costs?
We offer worldwide shipping from our distribution centers. Shipping costs and delivery times vary depending on your location and the selected shipping method. All details, including current rates and estimated delivery windows, can be found on our dedicated Shipping Information page. You will receive a tracking number via email once your order is dispatched so you can follow its journey to you.

5. What is your return and exchange policy?
Your satisfaction is our priority. We accept returns and exchanges for items in new, unworn condition with original tags attached within a specified period (typically 14-30 days from delivery). Please note that for hygiene reasons, certain items like final sale goods or opened accessories may not be eligible. The complete step-by-step process, including how to initiate a return, is outlined in our Returns & Exchanges policy page. Return shipping fees may apply unless the item is faulty.

6. Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region. All transactions are processed through encrypted, secure servers to protect your financial information.

7. How can I ensure my privacy and data security?
We take your privacy seriously. We never share or sell your personal data to third parties for marketing purposes. Our website uses SSL (Secure Socket Layer) encryption to protect your information during transmission. You can review our full commitment and practices in our Privacy Policy.

8. How do I care for my garments?
To ensure the longevity and quality of your purchases, please follow the care instructions on the label inside each garment. Most items require machine washing in cold water on a gentle cycle and should be laid flat to dry or tumble dried on low heat. Avoid using bleach or harsh detergents, as this can damage the specialized fabrics and elastics.

9. My order hasn’t arrived yet. What should I do?
First, please check the tracking information sent to your email. Delivery times can sometimes be affected by customs processing (for international orders) or carrier delays. If the tracking shows as delivered but you haven’t received it, please contact your local post office or carrier. If the tracking hasn’t updated for an unusually long time or you have other concerns, don’t hesitate to contact our Customer Service team for assistance.

10. How can I contact customer service?
Our friendly and helpful customer service team is here for you! The best way to reach us is through the Contact Us form on our website. Please provide your order number and details about your inquiry for the fastest response. We strive to reply to all messages within 24-48 hours on business days.

11. Do you have sales or promotions?
Yes! To stay updated on the best deals and new arrivals, we encourage you to sign up for our newsletter at the bottom of our homepage.

12. Are the products authentic?
Absolutely. We are an authorized sales channel for the andrewchristiansale.com brand. Every item we sell is 100% authentic, sourced directly, and guaranteed to meet the designer’s high standards of quality and design.

Thank you for shopping at andrewchristiansale.com. We are committed to providing you with fantastic fashion and outstanding service!