Shipping & Delivery Policy
Thank you for choosing andrewchristiansale.com for your exclusive essentials. We are committed to ensuring your shopping experience is seamless from checkout to delivery. This policy outlines everything you need to know about how we ship your orders, delivery times, costs, and what to do if something doesn’t go as planned.
Processing Time
Please note that during peak seasons, major sales events, or unforeseen circumstances, there may be slight delays. We will make every effort to notify you via email if your order processing exceeds this timeframe.
Shipping Methods & Carriers
We partner with reliable global and regional carriers, including but not limited to USPS, FedEx, DHL, and UPS, to deliver your parcels. The specific carrier and service level will be chosen based on your location, the selected shipping option, and efficiency. You will receive a tracking number via email once your order has been dispatched from our warehouse, allowing you to monitor its journey in real-time.
Shipping Costs
Shipping costs are calculated in real-time at checkout based on the total weight of your items, the shipping destination, and your chosen delivery speed. We may occasionally offer free standard shipping promotions on qualifying orders, which will be clearly advertised on our website.
Estimated Delivery Times
Please note that all delivery timeframes are estimates, not guarantees. While our carriers strive to meet these timelines, delays can occur due to factors beyond our control, including but not limited to:
- Customs clearance procedures
- Weather events or natural disasters
- Carrier backlog during holidays
- Incorrect or incomplete shipping address provided
Order Tracking
Once your order is on its way, you will receive a shipment confirmation email containing your tracking number and a link to the carrier’s tracking page.
Address Accuracy & Undeliverable Packages
It is the customer’s responsibility to provide a complete, accurate, and deliverable shipping address at checkout. We cannot be held responsible for packages lost, delayed, or returned due to an incorrect address. If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to collect from a local depot, we will contact you. Reshipping will be subject to additional shipping fees. Refunds for returned packages will be issued for the product cost only, minus the original shipping charges.
Missing or Lost Packages
If your tracking information indicates that your package was delivered but you have not received it, please first check with neighbors, building reception, or other safe places. Then, contact your local postal carrier or delivery office directly, as they often have more precise local delivery information.
If your package is lost in transit according to tracking (e.g., no updates for an extended period beyond the estimated delivery window), please contact us. We will initiate an investigation with the carrier. Claims can take time to process, but we will work diligently to resolve the issue, which may involve reshipping your items (subject to availability) or providing a refund.
Contact Us
If you have any questions about our Shipping & Delivery Policy that were not addressed here, please do not hesitate to reach out to our dedicated customer support team. We are here to help!